AS400 Maintenance and Support


AS/400 Services

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IBM iSeries/AS400 Maintenance and Support

After development, it’s equally important to maintain and support the products and Users will always need support. Programmers provides valuable application support services. This includes application management and support, product and application maintenance, performance analysis, testing services, documentation creation, system administration and reverse engineering. We also have help desk services to businesses of all shapes and sizes.

AS/400 Technical Support – Helpdesk

Programmers has a cutting-edge 24*7 technical support system which allows us to help provide support for client’s big and small.

Our Helpdesk support includes

  • Taking first-line or the second line calls for application-related problems
  • User support
  • Software & Network Support
  • Monitoring Job, Performance ( CPU, memory), Disk usage
  • Proactive System performance tuning
  • Application installation and upgrades
  • Database administration, maintenance, monitoring and management
  • 24 * 7 System Technical Support
  • Provide strategic advice based on company’s long term Road map

Our technical support team can answer your requests through our Level 1, Level 2 and Level 3 technical support process. We provide support through various mechanisms like:

  • Phone
  • Email
  • Ticketing system
  • Real-time chat
  • Remote access